FREQUENTLY ASKED QUESTIONS


Shipping Destinations and times:

We ship worldwide. Shipping times will improve as we open more shipping centers around the world, but for now:

  • USA West coast 2-3 days
  • USA East coast 4-7 days
  • Canada 6-8 days
  • South America 7-9 days
  • Europe & Asia 3-8 days or 14-21 days depending on shipping service selected
  • Australia & New Zealand 5-8 days or 14-21 days depending on shipping service selected

Hassle Free Warranty:

Experience hassle-free warranty coverage with us. We offer a comprehensive 1-year warranty for all our products. If you encounter any warranty-related issues, simply send us an email request at [email protected] or utilize the contact form provided below.

When contacting us via email, kindly include the following information:

Your name and phone number.

Model name and serial number of the product.

A detailed description of the problem you are experiencing with the product.

Rest assured, our dedicated customer service representatives are here to assist you. They will promptly address your concerns and ensure the replacement of any defective items at absolutely no cost to you. Your satisfaction is our priority, and we strive to provide excellent service throughout the warranty process.



Returns/Refunds:

In our business model, we operate on a commission-based system where all members receive their commissions as soon as the payment for the order is processed. Due to this structure, we are unable to accept returns and process refunds, as the funds from the order have already been distributed to all other members. As a result, all orders are considered final.

However, we want to assure you that if you receive a damaged or defective product, we have a Hassle-Free exchange policy in place. You can contact us for assistance, and we will promptly facilitate the exchange process for any damaged or defective items you may have received.

Our priority is to ensure that our members have a positive and satisfying experience with our products. Thus, we are committed to providing swift resolutions for any issues related to damaged or defective items through our Hassle-Free exchange program.



Hassle Free guarantee exchanges of damaged or defective items:

If you have received a damaged or defective item, we will exchange it for you hassle free. Just send us an email request to [email protected] or using the contact form below specifying your model name, serial # of the unit, your address and telephone # and we will take care of replacing damaged or defective item for you completely free of charge.

Product Comparison or How to Choose:

Introducing our range of air purifiers designed to cater to various needs:

EcoHome: The ultimate whole-house air purifier encompassing all our advanced technologies. Ideal for homes up to 3,000 ft², it ensures clean and fresh air throughout your entire living space.

EcoRoom: Our top-notch purifier is specifically designed for single rooms, whether at home or in the office. Experience superior air quality in a targeted space.

EcoTravel & Sleep: Featuring a silent mode EcoTravel & Sleep is your trusted companion on the go. Whether you're in your car, hotel room, mobile home, or yacht, EcoTravel ensures you breathe clean air wherever you travel.

EcoSpace: Compact and versatile, EcoSpace is perfect for a range of smaller areas such as bathrooms, storage spaces, garages, laundry rooms, basements, and attics. Enjoy clean air in even the tightest spots.

EcoShield: Don't leave home without it. EcoShield is your ideal companion in flights, buses, malls, movie theaters, classrooms, and auditoriums, providing you with protection against pollutants and germs.

EcoSphere: Uniquely designed for specific spaces, EcoSphere is an air purifier tailored for refrigerators, closets, and wardrobes. Keep your belongings fresh and odor-free.

Choose the perfect air purifier from our diverse lineup, each crafted to deliver optimal performance and cater to your specific needs. Enjoy the benefits of clean and pure air, no matter where you are.